Introduction to the Nextiva VoIP Business Suite

Post written by Jeremy Boudinet
On Friday, June 5th, 2020

Introduction

Different industries require businesses to solve a variety of challenges. Restaurateurs may struggle to find affordable, fresh, local produce, and they may have a hard time attracting and retaining effective employees. Manufacturers may have to compete for raw materials. Accountants may struggle to find ways to differentiate themselves from the competition.

But there’s one thing all businesses need: a way to consistently, reliably communicate, with vendors, employees, and…most importantly…customers.

And as you might imagine, there are roughly eleventy-billion options when it comes to deciding which business phone system to select. I’ve done a ton of research into the available options, so here’s an overview of my top pick for a comprehensive solution: Nextiva. Nextiva was founded to provide even the smallest businesses access to enterprise-level functions. The company, founded by visionary Tomas Gorny, strives to solve problems you haven’t even thought of yet.

There’s a lot of seriously cutting-edge science that makes up the framework on which Nextiva’s products are arranged, and while that science is super interesting, let’s get an introduction to what Nextiva’s Business Suite can mean for your company.

1. Communications

You need phone service that works the way you want it to work, when you want it to work (which is all the time.) Nextiva didn’t have a single outage in all of 2019…so they have the reliability thing covered. Other features, like mobile and desktop apps, text messaging, auto attendant, call queuing, and voicemail-to-email are all included. Nextiva’s VoIP communication services are scalable and can work with or without desktop phones. Basically, you get flexible, full-service options at prices that won’t give you sticker shock.

2. CRM

Nextiva’s Business Suite is genuinely unified communications. What does that mean? You can track all of your company’s interactions with every customer. Stop and think about that. No more sticky notes from A/R telling you that Ms. Smith hasn’t paid her bill. No searching for the email from your partner about the changes Mr. Smith wants to make. You get at-a-glance records of each and every customer’s journey with your company. Lead tracking? Yup. Records of every call, email, text, and chat with each client? Yup. All integrated and unified? Yup, yup. Nextiva’s built-in CRM makes you more efficient and effective.

3. Analytics

Here’s one area where I could get all geeky, but I’ll refrain for now. I’ll just say that you don’t have to rely solely on your instincts anymore. Not only will you have data you can trust – information about sentiment analysis, client outcomes, and bottlenecks you didn’t know existed – Nextiva’s Business Suite will help you understand that data. You even have the ability to build custom reports that will help guide your decision-making.

4. Engagement

Customers and employees who are engaged are more loyal, and that means a lot to your business. Think about how much it costs to land a new client or attract a new hire. It’s far more cost-effective to keep the clients and staff you have…and make them happier. Nextiva’s Business Suite gives you powerful tools to promote, measure, and improve engagement, for both customers and employees alike.

5. Automation

You may think that managing every aspect of your business by hand is better for your company, and you might be surprised that automating certain aspects of your business can improve customer journeys and experiences. Workflow automation, like reaching out with surveys after purchases or returns, can free you and your staff up for more demanding tasks, while also letting you monitor and improve client satisfaction. Again – lots of geeky science underpins Nextiva’s solutions, but we can get into that in another article.

I know so many business owners who have cobbled together their communications, CRM, and collaboration tools. They use one app for CRM. They use another to manage group workflow among employees. And they have some bargain basement business phone plan that works most of the time, and they end up paying extra for the features they really need.

6. Collaboration

Never, ever has this set of features been more vital to business than in 2020. Teams working remotely must have intuitive tools that foster and streamline communication and project management. File sharing, video conferencing…all these features come together to help work get done no matter where your team happens to be.

7. Mobile Apps

Nextiva for Android

Nextiva for iPhone

Conclusion

I know so many business owners who have cobbled together their communications, CRM, and collaboration tools. They use one app for CRM. They use another to manage group workflow among employees. And they have some bargain basement business phone plan that works most of the time, and they end up paying extra for the features they really need.

What I love about Nextiva’s Business Suite is that it simplifies my life, and it gives me the same (or better) tools that big corporations have custom-built at great expense. Nextiva is reliable, affordable, and it provides solutions to problems I didn’t even know I had.

About the Author:
Author: Jeremy Boudinet Jeremy Boudinet is the Marketing Manager at Nextiva, Co-President at AA-ISP Phoenix, and a published writer for Time, Entrepreneur, Inc, The Daily Muse, and PopSugar. He has been giving the people what they want since 1986.

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