Licenses are valid for one year from the date of purchase. A valid and active license key is required in order to get automatic upgrades for purchased extensions.
Updates are included for free for one year. If you have a valid and active license key, and your extension(s) supports it, updates will be delivered automatically from the WordPress dashboard. If your extension(s) does not support automatic upgrades, then updates can be downloaded from your account page.
Support for purchased extensions is given up to one year after the purchase date. Priority support is given for the first 30 days after purchase. If you wish to get support after one year, you must purchase Priority Support access, or another license for the extension you wish to get support for.
If you have problems getting extensions to work, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by opening a support ticket.
NOTE: refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.