Support Channels

Basic Support

Inbound Now free support is powered by the bbPress forum system. Please open a ticket here for basic support. Please note basic support response times are 24 to 48 hours. You may have to register a new account to use our support forum as it is hosted on a separate site and will not accept the username and password used to access your account here.

Priority Support

Inbound Now offers email support powered by HelpScout to our priority support users. For a email support, prioritized attention, and onsite testing & assistance please see our priority support offering.

Basic Support FAQ

I can't login!

Most likely you are using the username / password combination you use to access this site. Those will not work. For our support site you must create a new account and use those credentials to post new support tickets.

I can't post on the forums - they say they are closed!

Our opening / close hours are mostly to let people know that like most other small businesses (1 to 5 people) we have lives away from work and will not always be readily available to field your requests.

Even though the forums say we are closed, you will still be able to create posts and we'll see them as soon as we get back.

Please allow staff 24 to 48 hours to respond to a support request.

Will you log onto my site to fix an issue?

We typically do not provide on-site support for basic support users until all possible alternative options have been exhausted. Rapid onsite response is reserved for priority support users.

I posted but no one is replying!

Inbound Now staff has 24 to 48 hours to respond to support requests. If a support request has gone unattended longer than that try sending a Tweet to @inboundnow or @inboundwp.

We are pretty good at being timely!

I cannot find where to post!

From http://support.inboundnow.com/ click on the forum that is relevant to your needs and then scroll to the bottom of the page to find the posting form. You must be logged in to see this form.

I'd like to write for Inbound Now

Please see our author's program.

I have a business proposal for Inbound Now

Please post it as a private topic and we'll review it shortly.

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